Your family's data, and how we look after it.
This policy explains what Mellou collects, why, where it lives and what you can ask us to do with it.
Who we are
Mellou is a family assistant made by Linna Labs Oy, based in Kirkkonummi, Finland. We are the data controller for the personal data described here. Contact: oona@mellou.me.
What we collect
We collect data about your account details (name, email address, phone number), data from the messages you send Mellou, your calendar events and email messages, if you choose to connect those. We also gather technical data such as device and usage logs.
Why we use it
Your data is used to providing the service of the family assistant to you: the more knowledge we have about you the better the assistant will be in helping specifically you. Mellou uses data as context and sends messages, reminders and briefs for you. In addition to this, we use technical data to improve Mellou for all our customers. Integrations to other apps and tools require additional consent, and that data will be used to communicate with the connected tools.
Children’s data
Mellou processes information about children only as entered by their parents or guardians. Children's data is in a highly secure way: we understand that no parent wants information about their children getting to the wrong hands. You are always in control of your data and any data about your children: you can always ask to delete all data. You can also access some of the information in Mellou's context through the web app at a later point, where you will have the power to delete specific Mellou memories and data.
Where it lives
Mellou is hosted within the EU with AWS. Local AI models are used, but Mellou doesn't grant AI models the right to use the data to improve the models. In addition to these, any discussions you have in Whatsapp or iMessage are subject to the privacy policies and terms of Whatsapp or Apple. Keep an eye on changes in their privacy policies or terms and conditions.
How long we keep it
For active accounts we retain your data as long as you actively use our service. This allows us to fully remove the mental load of parents, as Mellou can remember everything that has happened in the past years. If you want to stop using Mellou, all your data will be deleted permanently within 30 days of the deletion of the account.
Your rights
You have the right to access, rectify, get data erased, restricted or objected, and the right to complain to the Finnish Data Protection Ombudsman.
Changes to this policy
Changes to our privacy policy will be posted here. If the privacy policy is updated in a way that changes your privacy rights in a significant way, we will send an email update so that you can review the changes and make a decision, whether you still want to continue using Mellou.